Last year, JDR Group celebrated its 20th trading anniversary, and it’s almost hard to believe how much the digital marketing landscape has changed over the past two decades. While there are still clear continuities with marketing in 2004, there’s no doubting the way that the digital marketing environment has evolved dramatically, reflecting shifts in technology, consumer behaviours and work patterns, and new opportunities for businesses to connect with their customers.
As a business, it’s been an honour to serve customers through a critical time of change for the digital economy, and we look forward to what the next 20 years will bring. In this article, we’ll take a closer look at some of the key milestones in digital marketing and what we might expect in the future.
In 2004, three dashing young business coaches (otherwise known as David Roberts, Will Williamson, and Leanne Mordue) began trading under the company name of JDR Business Coaches Ltd, providing mentoring services, workshops, and networking. This was the year in which Facebook was created and Google launched its industry-defining Gmail service. Looking back, these were an important few years for digital marketing and the way the landscape was to develop. The mid-noughties marked the point where marketers and businesses sat up and started taking the Internet seriously, and began exploring its potential to engage audiences. The launch of social media platforms such as Facebook (2004), YouTube (2005) and Twitter (2006) provided businesses with new ways to connect with and engage their buyers. This was the birth of digital marketing ‘proper’, in which businesses not only advertised on the Internet, but also had the tools to build communities and create two-way lines of communication with their customers.
In 2004, social media was a purely personal tool. By 2010, however, businesses had started to understand its potential to develop brand loyalty and advocacy. On Facebook, for instance, businesses could establish a presence where their customers already hung out online, with some companies already experimenting with organic social media marketing and early paid social ad campaigns. YouTube, meanwhile, quickly developed into a powerful storytelling platform, driving the rise of video content in marketing.
As Google gained dominance in the search engine market, SEO developed as a strategy for maximising visibility in a growing search market. Businesses started investing in optimising their websites to help their content rank more highly on search engine results pages (SERPs) for the phrases their customers were typing into Google. This era saw the birth of important marketing concepts such as link building and keyword research, and also witnessed the Wild West days of ‘White Hat’ vs ‘Black Hat’ SEO tactics before Google tightened up its quality standards with the Panda Algorithm update in 2011.
Some businesses had experimented with email marketing from the late 90s, but the period 2004 to 2010 saw email marketing explode into one of the most cost-effective strategies used by SMEs. Email newsletters and promotional campaigns helped to bridge the gap between off-line advertising and personal communication, providing a direct point of contact for businesses that could be quantified in terms of impact and ROI.
Mobile phones started their evolution into modern smartphones with the popular BlackBerry 5810 released in 2002, and the Apple iPhone in 2007, but it was a few years before these devices had a noticeable impact on marketing. By 2012, however, mobile technology had begun to profoundly reshape the way that customers accessed information and engaged with businesses, driven by more reliable mobile Internet (4G was rolled out in the UK in 2012) and home and office Wi-Fi. By 2015, digital marketing operated within a recognisably ‘mobile-first’ business culture, which has continued to evolve to this day.
Some of the most important modern digital marketing apps were created around this time, including Instagram, Pinterest, and Vidyard in 2010, and Snapchat in 2011. HubSpot also started to grow in prominence, and JDR became a Certified HubSpot Partner agency in 2013.
Thanks to increased smartphone adoption and better Internet, businesses were forced to rethink their digital marketing strategies. As a result, websites became leaner and more responsive, and mobile advertising gained in popularity. From 2012-13 onwards, digital apps started to bring new advertising and sales opportunities to businesses, and allowed customers to interact with their favourite brands directly from their phone.
Marketing automation was another big change during this era, with wide ranging impacts on the way that businesses scheduled and published their content, and the way the online adverts were bought and sold. Developments in bidding systems and ad targeting software (using early versions of machine learning and AI) made it easier for businesses to reach their ideal audiences and manage their budgets for greater efficiency and returns.
Throughout the second half of the 2010s, data grew to become the backbone of digital marketing, opening a golden age of content marketing, personalisation, and analytics. This allowed businesses to make more informed marketing decisions and deliver more personalised experiences for their customers. Social media also continued to develop, with LinkedIn growing in prominence after it was acquired by Microsoft for US$26.2 billion in 2016. Closer to home, in 2015, we launched our JDR inbound marketing as a service, which was followed in 2016 by our six-step marketing system, and our managed advertising service in 2017.
Personalisation has always been important in marketing, but the varied range of data made available by social media and mobile devices allowed marketers and businesses to deliver more personalised (and therefore relevant) content and messages to different buyer segments or personas. This transformed the way that businesses approached their blog articles, website landing pages, email campaigns, product recommendations, adverts, and social media content – helping to strengthen customer loyalty and boosting conversions.
With so much customer data at their disposal, businesses faced mounting regulatory pressure and customer concerns surrounding data usage. This culminated in the implementation of the General Data Protection Regulation (GDPR) throughout the EU (and UK, which was still an EU member at the time), in 2018. This transformed the administrative landscape to digital marketing and spurred the development of more robust CRM and marketing platforms that made it easier for businesses to deliver more transparent and ethical campaigns.
The 2020s have continued to see changes in the way that businesses market their services through digital channels. If marketing was largely business-driven in tone and initiative in the 2010s, with brands themselves setting the direction of content, the 2020s have seen consumers take a more central role in the way that digital marketing operates. In the aftermath of the COVID-19 Pandemic, the cost-of-living crisis and ongoing economic uncertainty, B2C and B2B customers are more discerning than before, demanding more authenticity, inclusivity, and genuine value from their engagements with suppliers.
Producing consistent, high-quality content remains a central part of successful digital marketing for small businesses. However, modern buyers usually require more than simply product information and sales pitches to make purchase decisions – they expect unique insights, expertise, and free tips and tools to help them address their workplace challenges and identify growth opportunities in their sectors. Thought leadership is, therefore, a key part of modern content marketing, with e-books and guides and case studies playing a more prominent role in reinforcing business credibility and converting website leads.
LinkedIn has grown to become an indispensable digital marketing tool for businesses in all sectors, and is still the go to platform for industry professionals and decision makers. Marketing on LinkedIn enables businesses to engage more quickly and directly with their target customers, shortening sales cycles and improving marketing ROI. Additionally, year-on-year improvements in the LinkedIn Ads service, with a range of targeting features and the ability to promote content, help users to build greater authority in their niche and nurture relationships with their leads at various stages of the buyer journey.
In 2022, OpenAI launched its game changing generative AI application ChatGPT, which overnight placed AI centre stage in the digital marketing conversation. Before this, AI had been a quiet part of marketing since at least 2016, and had been successfully integrated by HubSpot and other platforms into their targeting and analytics features, as well as by Google to improve its search engine algorithms. However, 2022 was a watershed, after which businesses have relied increasingly on artificial intelligence for their data analysis, predictive forecasts, and automation strategies.
The increased software capabilities that come with AI now allow businesses to adopt omni-channel marketing strategies that meet customers ‘where they are’, integrating content and experiences from multiple different channels to deliver unique but consistent messages across multiple touch points. AI-powered ‘hyper personalisation’, meanwhile, allows businesses to make product and service recommendations to customers with greater accuracy, and to tailor their content approaches for greater resonance and engagement.
The story of digital marketing is intrinsically interlinked with the story of technology. However, a big part of current and future marketing is the desire of businesses and customers to place human relationships at the heart and centre of their operations. The challenge for businesses in the coming years will be to find ways to preserve the human element in their marketing content, approaches, and philosophy. Those who do so will thrive. Empathetic storytelling across different channels, customer-first strategies, and contextual messaging will help to drive stronger connections and more successful outcomes for businesses and their customers.
AI and emerging digital technologies will, no doubt, continue to transform the way we operate our businesses but, side-by-side with this will be a renewed focus on ethical marketing, in which the necessity to cultivate trust, respect customer boundaries, and invest in transparent and authentic content is more important than ever.
As HubSpot Elite Partners since 2023, JDR have grown to be one of the UK’s leading digital marketing specialists for small businesses. To find out how you can benefit and to become part of the journey, please contact one of our experienced team today by clicking here or by calling 01332 982256.